Theko Tlebere
In a recent motion before Lesotho’s National Assembly, Hon. Thabiso Lekitla, MP for Mekaling Constituency, proposed the introduction of non-expiring smart Identity Documents (IDs). This initiative aims to resolve frustrations experienced by Basotho in accessing services due to expired IDs. While the idea of modernising IDs may seem progressive, it sidesteps the root issue: administrative inefficiencies within the Ministry of Home Affairs. Moreover, introducing such IDs without addressing these inefficiencies risks creating new challenges. This article examines why addressing inefficiencies through administrative reforms, rather than legislative or technological shortcuts, is a more sustainable solution. It also highlights practical interventions such as pre-budgeting and local ID production as essential steps.
Smart IDs: A Promising but Misaligned Solution
Globally, smart IDs have gained traction for their ability to store biometric data securely, enhance identity verification, and streamline public services. Hon. Lekitla envisions such IDs as a way to alleviate the burdens of renewal delays and align Lesotho with international best practices. By eliminating expiration dates, Basotho could ostensibly avoid interruptions to essential services, such as banking, education, and healthcare, caused by expired IDs.
However, the proposal assumes that expiration dates are the primary problem. In reality, delays and inefficiencies within the Ministry of Home Affairs are the root cause. Without tackling these challenges, the introduction of smart IDs may only mask systemic issues rather than resolve them.
Why Smart IDs Alone Won’t Solve the Problem
1. Misdiagnosing the Issue;
The frustrations surrounding expired IDs stem not from the existence of expiration dates but from delays in processing renewals. Non-expiring IDs do not address the Ministry’s inefficiencies in handling applications. Furthermore, expiration dates serve a practical function: ensuring IDs reflect accurate and up-to-date information, such as changes in appearance, marital status, or legal names. Removing them risks compromising the integrity of the national registry.
2. High Costs and Limited Resources;
Transitioning to smart IDs requires significant financial investment in infrastructure, technology, and personnel. In Lesotho’s context, where resources are limited, diverting funds toward this initiative without addressing existing inefficiencies could worsen service delivery.
3. Potential for New Problems;
Without expiration dates, mechanisms would still be needed to update outdated personal information. Ad hoc systems for managing updates could create new administrative burdens, further complicating service delivery. Additionally, smart IDs that are dependent on foreign production could face supply chain challenges, leading to delays and higher costs.
Addressing the Root Cause: Administrative Solutions
Rather than pursuing legislative amendments or prematurely introducing smart IDs, the government should prioritise systemic reforms to resolve inefficiencies in the Ministry of Home Affairs. Key interventions include:
1. Pre-Budgeting for ID Programs;
Proper pre-budgeting ensures that the Ministry of Home Affairs allocates adequate resources for ID production, distribution, and renewal. Regular budget planning would mitigate funding shortfalls that often delay services. A dedicated fund for ID programs could be established to ensure financial stability and predictability.
2. Local ID Production;
Producing IDs locally would significantly reduce costs and reliance on foreign suppliers, speeding up issuance and renewal processes. Establishing a local production facility could also create jobs and strengthen Lesotho’s capacity for self-reliance in critical government services.
3. Streamlining Processes;
Simplifying ID application and renewal procedures is essential. By conducting a comprehensive review of existing workflows, the Ministry can identify bottlenecks and implement solutions to reduce processing times. Digitising application tracking systems would provide transparency and improve accountability.
4. Investing in Capacity;
The Ministry must address resource constraints by hiring additional personnel, training existing staff, and decentralising services. Mobile registration units and regional service centers could bring services closer to communities, reducing congestion at central offices.
5. Embracing Digital Solutions;
Expanding online services such as applications, renewals, and payment systems, would improve accessibility and convenience. Automated reminders for ID renewals via SMS or email could also help citizens stay on top of deadlines, minimising last-minute rushes.
6. Public Education Campaigns;
Awareness campaigns are critical for educating Basotho on the importance of timely ID renewal and the processes involved. Clear communication about deadlines and required documentation would help prevent unnecessary delays.
7. Enhancing Accountability;
Establishing performance benchmarks and monitoring mechanisms within the Ministry ensures efficient service delivery. Citizens should have access to feedback channels to report delays or inefficiencies and seek redress where necessary.
Smart IDs as a Long-Term Goal
Smart IDs should remain part of Lesotho’s modernisation agenda, but their introduction must be carefully planned and aligned with broader systemic reforms. By first addressing administrative inefficiencies, the government can build a solid foundation for the eventual adoption of smart IDs. Local production and pre-budgeting would further ensure that this transition is sustainable and cost-effective.
Hon. Lekitla’s call for smart IDs reflects an understandable desire to alleviate Basotho’s frustrations with ID-related delays. However, addressing administrative challenges through technological or legislative shortcuts risks compounding the problem rather than solving it. The real solution lies in strengthening the Ministry of Home Affairs by streamlining processes, investing in capacity, and adopting practical measures such as pre-budgeting and local ID production.
By focusing on administrative accountability and efficiency, the government can deliver timely and effective identity services to Basotho. Only then will innovations like smart IDs truly benefit the nation, providing not just a modernised system but a robust and reliable one that meets the needs of all citizens. The future is NOW!
