New branch opened in Maseru
Mojabeng Moalosi
Letshego Financial Services has extended its financial services in Maseru by opening a new branch at LNDC Shop 5, Kingsway Road that is bigger and easily accessible to customers. Letshego will be closer to their customers by extending both their physical presence and introducing innovation access channels.
Speaking at the official opening of the new branch at an event held in Maseru this week, Letshego Lesotho’s Chief Finance Officer Abia Moabi indicated that the new branch is part of their new and exciting customer experience aspirations that require a step change in how “we deliver customer value and excellence.
“Our broad branch network is supported by our growing digital and electronic channel in recognition to the fact that customers have other important things to do and that we always need innovative ways to make things easier and convenient for them.
“Letshego recognises that in order to sustainably transform customer experience, they need to better understand and anticipate customer needs as this will enable them to develop relevant solutions that are valued by their customers and provide the satisfaction that customers deserve.
“The new Letshego Maseru branch can now conveniently provide customers with access to the full suite of Letsego financial solution that is tailored to meet the broad needs of the people and the business in Maseru and the region. Letshego has signalled that further investments are underway to increase customer access points through innovative digital channels that will transform the customer’s experience, he said.
Meanwhile, Letshego Lesotho’s Director of the Board Selikane Motseko stated that Maseru is a bustling city that needs and welcomes new investments that provide renewed value and opportunities for customers and other stakeholders.
“I appreciate Lesthego’s new branch as it underscores our commitment to offer financial services for the benefit of more people in Maseru and our neighbouring communities.
“Letshego offers customers personal and executive loans of up to M300, 000. They also offer Motor Vehicle Loans that enable a customer to purchase a motor vehicle directly from any local dealer including imports, he said.
Letshego has 41 staff members who provide services to customers through branches in Maseru, Leribe, Mafeteng, Mohale’sHoek and Botha Bothe.
“Letshego was started not far from Lesotho in Gaborone, Botswana and here we find ourselves 21 years later with a regional, multinational organisation that has now expanded to 11 sub Saharan markets including Lesotho, and today Letshego is listed in two African stock exchanges, he said
Summary
- Speaking at the official opening of the new branch at an event held in Maseru this week, Letshego Lesotho’s Chief Finance Officer Abia Moabi indicated that the new branch is part of their new and exciting customer experience aspirations that require a step change in how “we deliver customer value and excellence.
- “Letshego recognises that in order to sustainably transform customer experience, they need to better understand and anticipate customer needs as this will enable them to develop relevant solutions that are valued by their customers and provide the satisfaction that customers deserve.
- “The new Letshego Maseru branch can now conveniently provide customers with access to the full suite of Letsego financial solution that is tailored to meet the broad needs of the people and the business in Maseru and the region.
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