INTERNAL & EXTERNAL ADVERTISEMENT
DRM / CALL-CENTRE AGENT
INTERNAL & EXTERNAL ADVERTISEMENT
DRM / CALL-CENTRE AGENT
Location: Blue Ribbon t/a Lesotho Bakery
Reporting to: Manager: Sales Operations
Purpose of the job: To ensure that the DRM/CALL-CENTRE system performs optimally by playing a vital role of being a strategic link to our customers’ communication processes, committed to exceeding their expectations by managing customer information and processing of orders received from various sources.
Responsibilities:
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To ensure that Drivers and Vehicles are allocated correctly to enable daily route monitoring, driver debriefing and reporting on the planned vs. actual route adherence
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To analyse & report on operational and customer service trends
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Excellent customer: Always maintain relations and have a professional
attitude. Ensure excellent and professional customer service – first call
resolution including effective soft skills, telephone and e-mail etiquette
but not limited to business writing.
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Communication & stakeholders Engagement: Assist other departments
as needed on order specifications, additional needs, or special
requirements.
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Operating guidelines: Obtain 100% call adherence to operating
guidelines and standard procedure (quality, accuracy & behaviour)
Qualifications and Experience:
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COSC/Matric
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Min of 3 years Logistics Planning
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Sales & Marketing experience, with a strong emphasis on Customer Service Execution in an FMCG environment
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Geographic Information Systems
Essential:
1-2 years of previous work experience dealing with customers.
1-2 years of work experience in an FMCG/RETAIL environment
Desirable:
1-2 years exposure to the Call Centre/Telesales.
1-2 years of previous experience working on excel.
▪
Competencies (knowledge, skills and attributes):Pressurised environment (Accuracy and time pressures)
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24/7 operation, might be required to work weekends and Public Holiday’s
If you’re a dedicated Agile Scrum Master ready to shape the future of an FMCG, we invite you to apply. Kindly send your application to: hr.lesotho@premierfmcg.com . Documents should be send together or on one email (School certificates and a CV),
alternatively, you can hand-deliver at Blue Ribbon Offices, Thetsane Industrial Estates, Matamong.
Closing Date: 22 June 2024
PS: Should you not receive a reply within a month from your application, please treat as unsuccessful
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