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Netcare responds to TÅ¡epong issues Netcare remains committed to providing Basotho citizens with the best and safest care


Own Reporter

Wednesday 24 March 2021, The Netcare Hospital Group (Pty) Ltd (Netcare), a major shareholder in the public private partnership (PPP) between the Government of Lesotho (GoL) and TÅ¡epong (Pty) Ltd (TÅ¡epong), is also responsible for managing the Queen ‘Mamohato Memorial Hospital (QMMH) and filter clinics in Maseru, Lesotho.   

TÅ¡epong’s shareholders comprise Netcare, which holds a 40% interest while the remaining 60% shareholding is held by Afrinnai Health (Pty) Ltd (Afrinnai) (20% – South African based), Excel Health Services (Pty) Ltd (Excel) (20% – Lesotho based), D10 Investments (Pty) Ltd (D10) (10% – Lesotho based), and Women Investment Company (Pty) Ltd (WIC) (10% – Lesotho based). 

“Netcare’s role in the PPP is to provide and deliver all management, clinical and related services, equipment and information technology (IT), laundry, cleaning, security and gardening services, amongst others. In addition, Netcare is responsible for the nurses’ and emergency services training and for the establishment of relations with external training institutions to facilitate peer review and support of medical practitioners. TÅ¡epong as principal contractor of the PPP mainly has the obligation for the employment of staff members,” says Dr Chris Smith, General Manager: Finance at Netcare. 

“Netcare has led the establishment of this pioneering PPP and is privileged to be serving the Basotho people through the provision of quality healthcare. The PPP project has brought a range of specialised services to the Basotho people, unprecedented in the country’s history, and significantly elevated the range and quality of healthcare services accessible by the citizens of the Kingdom of Lesotho.   

“The specialised services introduced into Lesotho by Netcare through the PPP include, the first MRI scanner, bone densitometer, emergency neurosurgical interventions, ICU and neonatal ICU service, laparoscopic surgery and endoscopy procedures.  QMMH and the primary care services were the first to have been accredited by COHSASA (Council for Health Service Accreditation of Southern Africa). In terms of clinical services, the pneumonia death rate reduced from 34% at QEII (2011) to 5.7% at QMMH and patient satisfaction ratios which improved from 70.7% at QEII (2011) to 98% at QMMH,” he adds. 

According to Dr Smith, the PPP has recently experienced strained relations, most notably between Netcare and some of its co-shareholders (Afrinnai, Excel and D10) in TÅ¡epong, as well as between GoL and TÅ¡epong and between TÅ¡epong and some nursing staff.  This has mainly been brought about by financial hardships within TÅ¡epong as a result of non- payment or delayed payment of fees by GoL.  

“TÅ¡epong is a thinly capitalised entity without access to working capital, and therefore unable to meet financial obligations when monthly payments by GoL are delayed.  During these prolonged periods of non-payment – sometimes up to five consecutive months – Netcare provided the interest-free bridge funding to sustain the financial position of TÅ¡epong. When Netcare recovered amounts due to it, once TÅ¡epong’s had the funds to settle its obligations to Netcare, the company was accused of financial impropriety which naturally is not conducive to maintaining relations, especially when Netcare’s financial assistance ensured the viability of the project. Netcare’s financial support of TÅ¡epong in effect means that Netcare is a 100% contributor on the downside and only a 40% beneficiary on the upside,” Dr Smith explains. 

“Shareholder relations became further strained when unsubstantiated allegations were made by some of the shareholders that they have not benefited financially from the PPP project. These utterances do not recognise that M65 million advanced by the Development Bank of South Africa (DBSA) to ensure their participation, has been settled in full.  It also does not recognise the substantial management fees paid for procurement of equipment and Netcare’s concession to share 50% of its monthly management fees which to date, yielded the shareholders aggregated earnings in excess of M11.5 million.  

“While TÅ¡epong has been trading solv  ently, TÅ¡epong’s ability to declare dividends and maintain liquidity has been severely constrained by the poor payment history by GoL and poor support, by some members of the TÅ¡epong board, to act in the interest of the company and take action to collect fees owing by GoL.    

“The impasse of the TÅ¡epong board to agree on a remedial plan to restore TÅ¡epong as a going concern necessitated that Dr Chris Smith, Netcare’s representative director on the TÅ¡epong Board, request the Lesotho Commercial High Court in 2020 to place TÅ¡epong under judicial management. Judicial management is the appropriate modality to ensure credible independent oversight of all activities to restore the going concern status of TÅ¡epong. Unfortunately this matter was dismissed by the court without giving any reasons. Netcare has subsequently taken this matter on appeal,” says Dr Smith.   

In an earlier development, The Directorate on Corruption and Economic Offences (DCEO), wrote to TÅ¡epong on 13 February 2020 requesting documentation relevant to the procurement of the project, to which TÅ¡epong replied on 14 February 2020. The DCEO responded more than four months later (July 2020), to which TÅ¡epong again provided further information required by the DCEO. According to Dr Smith, there has been no response from the DCEO since July 2020, and Netcare was surprised by the unannounced raid by the DCEO at the QMMH on 19 March 2021 to remove documents and computers, without any basis of contraventions of any legislation being put to TÅ¡epong.   

“The incident was reported in the media and Netcare strongly disagrees with reports in the Lesotho Times (18-24 March 2021) and Lesotho Sunday Express (21-27 March 2021), amongst others, which contained a variety of unsubstantiated, factually inaccurate and inflammatory allegations by two TÅ¡epong board members including allegations of misconduct and financial mismanagement. Netcare refutes these allegations in their entirety, and regards them with the contempt they deserve.  Netcare is confident that it has acted in accordance with both the letter and spirit of the law and ethical corporate governance and if required, will defend its position in a court of law.  

“Whilst contractual arrangements of the PPP project are complex, it remains regulated and complies with sound corporate governance. The financial matters of Tšepong are externally audited by two independent audit companies.

Operationally an independent monitor provides an independent quarterly review of the operational performance of the hospital after having assessed no less than 1,000 key performance indicators.  As a further quality safeguard, all facilities are accredited by the COHSASA where QMMH is one of only four public hospitals in Africa to have achieved such accreditation,” says Dr Smith.  

Turning to Government, he says that the main contention between TÅ¡epong and GoL revolves around inconsistent and prolonged periods of non-payment or delayed payment of agreed fixed monthly fees.  In addition, contractual disputes which emerged at the start of the project remain unresolved albeit that these matters have been referred for resolution through arbitration.  The arbitration process was interrupted when the International Finance Corporation (IFC) (advisors to GoL) was given a mandate to mediate a solution which was then revoked by the GoL on 17 February 2021, and the parties have again reverted to arbitration for final adjudication. The protracted processes to resolve long outstanding disputes do not consider the urgency to resolve the plight of disparity in remuneration of nurses employed by TÅ¡epong versus that of nurses employed in civil service.  

Dr Smith adds that some nursing staff at QMMH participated in an illegal strike which started on 1 February 2021. Their grievance stems from material salary adjustments awarded by GoL in 2013 to civil servants and nurses. In 2014 an agreement was concluded between TÅ¡epong, GoL and the Lesotho Workers Association (LEWA) whereby GoL committed to review salary structures at TÅ¡epong and to provide additional funding to restore parity between comparative nursing job grades at the respective institutions. The mechanism to restore parity is regulated through the PPP agreement. The GoL has yet to honour its 2014 undertaking, and the matter was subsequently referred for resolution through arbitration when the parties could not agree on restitution.   

“Netcare consulted with the GoL’s Honourable Minister of Health during the strike period and submitted proposals to the Ministry for consideration. The discussions between Netcare and the Ministry were productive and on 15 February 2021 the Principal Secretary Health on behalf of the Honourable Minister of Health wrote to TÅ¡epong requesting a board meeting on 17 February 2021 to resolve the disputes.  Regrettably on the same day, Netcare was informed that the Ministry is no longer prepared to negotiate on any of the disputes and that these should be resolved through arbitration.  

“On 22 February 2021 a special TÅ¡epong Board meeting, attended by Netcare, Afrinnai, D10, WIC and Excel unanimously resolved that TÅ¡epong had no alternative options but to maintain the current terms of employment and continue with the arbitration process,” explains Dr Smith. 

“Given that the arbitration process has commenced, and the critical need to continue providing essential healthcare services to the Basotho, the striking staff were encouraged to return to work. The Labour Court also issued an interdict on 24 February 2021 instructing staff to return to work by 25 February 2021 or risk losing their jobs. Sadly, the majority of staff continued with the illegal strike and therefore remained in contempt of court. Although the staff’s frustration is understandable, TÅ¡epong has unfortunately been left with no option but to invoke its rights to restore order through enforcement of the disciplinary code.  

“TÅ¡epong remains sympathetic to the rights of workers as well as the staff’s grievance. Regrettably, the funding required to restore parity falls outside of what is affordable to TÅ¡epong.  Despite TÅ¡epong continuously imploring staff to have faith in the arbitration process and to return to work, 265 staff members (and not 345 as reported in the media) elected not to return to work and were subsequently dismissed.  

“Many nursing staff, however, did not participate in the illegal strike, maintained faith in the arbitration process, and continued to provide services during this uncertain period. Hospital services have therefore continued, and the health and safety of patients remain the hospital management and staff’s priority, especially during these difficult COVID-19 times. Non-critical services such as outpatient services continue without much disruption. In-patient and emergency services also continue and QMMH continues to maintain the average number of in-patients ordinarily treated per day while maintaining safe nurse-to-patient ratios. We commend these staff members for putting the needs of the Basotho people ahead of their own needs,” he adds. 

Dr Smith stresses that the manner in which this matter has evolved is regrettable. Media articles have suggested that TÅ¡epong absorbs as much as 50% of Lesotho’s annual health budget. This is factually incorrect. TÅ¡epong in fact only absorbs between 22% and 25% of the 2020/21 annual health budget.  

“We confirm the receipt by Tšepong of a default notice from the GoL on 18 March 2021 which Netcare plans to challenge as we believe it is indeed the GoL that has defaulted. Netcare also duly notes the alleged media statements by the Minister of Health of government’s intention to terminate the 18-year-long PPP agreement, now in its 13th year. Netcare remains committed to providing Basotho citizens with the best and safest care, and will keep engaging GoL on these issues in an effort to avoid any disruption to service delivery,” concludes Dr Smith.

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