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Land Administration Authority — Vacancy — Receptionist




The Authority seeks applications from qualified, competent, and highly motivated individuals to fill the following positions within the organisation. The positions are based in Maseru. They require good spoken and written Sesotho and English. A competitive and market-related remuneration package including non-contributory benefits is offered. A brief description of the positions is provided below.

1.        RECEPTIONIST (1)

Job Scope:  The incumbent reports to the Customer Service Manager and serves visitors by greeting, welcoming, and directing them appropriately and notifies the LAA staff of visitor arrival.   Specific Duties and Responsibilities:   Welcomes LAA clients and visitors by greeting them, in person or on the telephone; answering or referring inquiries.Directs visitors by maintaining employee and department directories; giving instructions.Maintains security by following procedures and issuing visitor badges.Maintains safe and clean reception area by complying with procedures, rules and regulationsMaintains continuity among LAA staff by documenting and communicating actions, irregularities, and continuing needsReceives all incoming mail and directs it appropriately.   Key Result Areas: Provide courteous and correct information to LAA visitors in person or on the telephone.Show respect and politely assist the visitorsExcellent telephone etiquette Adherence to procedures and instructionsCooperative and pays attention to details           Qualifications/Knowledge:     Must have passed C.O.S.C or preferably Diploma in Office Administration/ Business ManagementKnowledge of office administration procedures   Skills: Basic customer communication and service principlesBasic computer skillsEffective verbal and listening communications skills   Experience:  At least two (2) years employment in a receptionist position in an operational land administration office.  

Submission of Applications

All applications must include a fully completed application form, a detailed CV with the names and contact details for three referees, and a covering letter. Applications forms may be downloaded from the Authority’s website and be filled accordingly.

Requests for further information and completed application forms may be emailed to,  No hand deliveries.  Email subject line should clearly state the position applied for.

Applications must be received on or before Friday, 15th December 2023. All shortlisted applicants will be informed as to the status of their applications (please provide an email address for this purpose).  Applicants who do not hear from the Authority by 05th January 2024 may assume that their applications have not been successful.

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